Attendee Experience Specialist, Life Sciences Experience Required (Remote, UK Based)
RemoteUnited Kingdom
Job Summary
Lead registration and attendee management for assigned programs by following client SOPs, qualifying attendee information, and maintaining meeting databases with continual updates. Manage hotel accommodations, oversee onsite preparation including badge production and supply shipment, and provide quality control across manifest and rooming lists. Execute complex programs with numerous participant types by acting as a lead for limited-service events, handling financial processes, and managing vendor negotiations. Assist with website testing, digital production for virtual events, and mobile app development while communicating requirements to vendors and negotiating cost savings.
Required Qualifications
- College degree or equivalent experience
- Minimum 4+ years of experience in the meetings industry
- Knowledge of virtual and hybrid event options
- Proven excellent oral and written communication skills in both internal and client-facing environments
- Demonstrated track record of successfully managing multiple projects simultaneously
- Experience with database management programs (Cvent preferred)
- Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box
- Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and Power Point)
- Including mail merges, agenda creation, tables, etc. in Word
- Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)
- Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds
- Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration
- Extended periods on one's feet are common throughout an event, often up to 4 hours without a rest break
- A typical onsite day may last 8 to 14 hours, depending on client needs and agreements
- Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties
- Occasional driving may be required to transport materials or travel to off-site event locations
- Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds
- Items over 25 pounds require assistance from another M&IW team member
- Event setup and breakdown may involve reaching overhead and handling tools or materials
- Occasionally required during event setup and breakdown
- Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays
- Frequent travel to event sites, venues, and client locations, often involving overnight stays
- This may include navigating airports, train stations, hotels, and conference centers
- Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces
- Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered
- Periodic schedule flexibility is required to accommodate US-based customers
Desired Qualifications
- Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box
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