Atendente SAC

Receive and make calls to customers contacting after a purchase to seek assistance, clarifications, or problem resolution. Provide post-sales support including technical instructions, warranty information, exchanges, returns, and order tracking. Investigate and resolve client problems or concerns while handling complaints professionally and empathetically to ensure satisfaction. Register interaction details in call management systems or CRM and collect feedback on post-sales experiences. Identify opportunities for additional product or service offerings to generate sales and maintain positive long-term relationships. Participate in continuous training to stay updated on products, policies, and service techniques. Work to meet performance targets such as average resolution time and customer satisfaction rates.