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Citizen ExperiencePosted 1 month ago

Atendente Multitarefas

$3,723,200–$3,723,200 year

On-sitePouso Alegre, Minas Gerais, Brazil

Full TimeSenior LevelAssociates Degree

Job Summary

Conduct citizen-facing service by greeting, orienting, and clarifying questions regarding available services with empathy. Perform document triage and verification to ensure accuracy before forwarding cases, while assisting with form completion, data collection, and service processing for documents like RG and CNH. Manage queue organization and scheduling to streamline the flow and reduce wait times. Maintain administrative records through updating, organizing, and archiving documents, as well as managing database entries. Resolve inquiries quickly and cordially, escalating complex cases as needed. Requires high typing speed and basic Office proficiency; full-time role from 07:30 to 17:18 in Pouso Alegre, MG.

Required Qualifications

  • Ensino Médio Completo
  • Conhecimento básico em Pacote Office
  • Boa habilidade de digitação

Desired Qualifications

  • Experiência com atendimento ao público

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