At Your Service Center Associate, Willowbrook Mall - NJ - Full Time

At Your Service Center Colleague at Macy's in Wayne, NJ, supports Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and related tasks, ensuring a seamless, personalized shopping experience. You’ll greet customers, assist with total store fulfillment, operate at the point of sale, keep pickup and return areas clean, and help create a welcoming, organized environment. The role emphasizes customer hospitality, teamwork, achieving sales goals, learning about new arrivals and promotions, and providing genuine service across varied shifts including nights, weekends, and holidays. Proactive communication, multitasking, problem solving, attention to detail, and collaboration are essential to success. This position involves standing, lifting, and frequent interaction with customers and technology throughout the shift. The role is full-time with schedules typically including 30+ hours per week, and weekend shifts are required.