At Your Service Center Associate, Pheasant Lane - Flex
On-siteNashua, New Hampshire, United States
Nashua, New Hampshire, United StatesOn-siteFull TimeEntry LevelRetailMedium
Full TimeEntry LevelMediumRetail
Job Summary
Greet customers with genuine hospitality, assist with Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups while maintaining a clean, organized shopping space. Process register transactions proficiently using handheld equipment and cash registers, recover merchandise, and ensure timely curbside delivery. Share Loyalty program benefits, meet daily sales goals, and resolve customer issues promptly. This role requires strong multitasking, flexibility for nights, weekends, and holidays, and the ability to stand for two consecutive hours while lifting up to 25lbs. Full-time colleagues work 30+ hours weekly; part-time roles range from 12-24 hours.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays
- regular, dependable attendance and punctuality
- Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues
- Be comfortable communicating and collaborating with customers and colleagues
- Meeting daily sales goal challenges
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Enjoy meeting people, learning about them, and sharing information
- Resourceful and eager to start a new venture and can adapt to changing priorities
- can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- Standing for at least two consecutive hours
- lifting at least 25lbs
- stooping, kneeling, crouching, and climbing ladders
- reaching, including above eye level
- Requires close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology
- ability to process register transactions
- All schedules contain weekend shifts as part of the requirements
Desired Qualifications
- passionate about selling
- reaching goals
- working as a team
- creating amazing experiences through genuine hospitality
- help keep the shopping space clean, organized, and inviting
- Every day starts with a positive example
- come in energized and ready to make an impact
- wearing your name badge with pride
- greeting teammates with warmth
- helping ensure the At Your Service areas is clean, organized, and ready for customers
- reviewing sales goals
- learning about new arrivals and top-selling items
- staying up to date on trends and promotions
- support the team and engage customers confidently
- welcoming customers with genuine hospitality
- making eye contact
- starting friendly, personal conversations that build lasting relationships
- Assist customers in all aspects of total store fulfillment
- By Online and Pick Up in Store
- be proficient in all systems needed to complete transactions
- ensure the collection area is organized so the customer pick-up experience is friction-free
- recovering merchandise
- keeping the pickup and return areas clean
- ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders
- sharing our Loyalty program benefits
- making sure customers have all they need
- ending with a sincere thank-you
- walking the package around and using the customer's name
- supporting one another with honesty, care, and collaboration
- better serve our customers and communities
- strive to improve every day
- take pride in our work
- achieve sales goals
- learn from each other to deliver individual and store results
- Full-time colleagues are typically scheduled to work 30 or more hours per week
- part-time colleagues are typically scheduled 12-24 hours per week
- Hours are dependent on business needs and colleague availability
- Join a team where work is as rewarding as it is fun
- dynamic, inclusive environment
- competitive pay and benefits
- comprehensive health and wellness coverage
- 401(k) match
- paid time off
- eight paid holidays
- continuous learning and leadership development
- Colleague Resource Groups
- volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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