At Your Service Center Associate, Oak Brook Center - Full Time

At Your Service Center Colleague at Macy’s Oak Brook Center is responsible for supporting Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and related tasks while upholding Macy’s service standards. The role involves assisting customers, engaging in friendly conversations, maintaining a clean and inviting pickup/return area, recovering merchandise, and ensuring a smooth pickup experience. The position emphasizes customer hospitality, achieving sales goals, working as part of a team, and adapting to a fast-paced environment with varied shifts (including nights, weekends, and holidays). Essential skills include customer service, product knowledge, POS transaction proficiency, teamwork, communication, and a proactive, customer-first attitude. The job focuses on delivering memorable shopping experiences, loss-prevention awareness, loyalty program benefits, and adherence to store policies and safety procedures.