At Your Service Center Associate, Concord Mall - Part Time

At Your Service Center Colleague at Macy’s performs tasks in the At Your Service area including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and related duties to keep the space clean, organized, and inviting. Responsibilities include assisting customers in total store fulfillment, using POS systems to complete transactions, helping ensure a friction-free pickup/return experience, and supporting sales goals and loyalty benefits. The role emphasizes welcoming customers, building relationships through genuine hospitality, teamwork, and a customer-first mindset, with shifts that may include nights, weekends, and holidays. Physical duties include standing, moving, lifting as needed (up to 25 lbs), and operating cash registers. The position requires strong multitasking, problem-solving, attention to detail, and effective communication in English, with flexible availability and a focus on delivering excellent customer service and store results.