At Your Service Captain, Springfield - VA - Full Time
On-siteSpringfield, Virginia, United States
Springfield, Virginia, United StatesOn-siteFull TimeRetailMedium
Full TimeMediumRetail
Job Summary
Provide fast feedback on customer experiences and resolve issues through problem-solving, such as converting returns into exchanges. Promote the Macy's mobile app and lead colleagues in executing assigned tasks while monitoring total store activities. Perform store opening and closing procedures, maintain the At Your Service area for online pickup and curbside services, and educate staff on point-of-sale technology. Work 30+ hours weekly under a People Leader with advancement opportunities to Sales and Customer Experience Manager.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- High school diploma or equivalent
- Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Lifting and moving items weighing up to 30lbs.
Desired Qualifications
- 1-2 years of direct retail experience preferred
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