At Your Service Captain, Louis Joliet - Full Time
On-siteJoliet, Illinois, United States
Job Summary
Drive customer satisfaction as an advocate by resolving complex issues, converting returns to exchanges, and promoting the Macy's mobile app. Lead colleagues in executing assigned tasks, monitoring store activities, and maintaining the At Your Service area for online pickup and curbside services. Perform opening and closing procedures, educate staff on POS technology, and provide continuous feedback to improve processes. Meet with People Leaders daily to plan operations while fostering a respectful environment. Full-time colleagues work 30+ hours weekly; part-time roles are 12-24 hours. Advance your career toward Sales and Customer Experience Manager roles within this inclusive, dynamic environment.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Proficient in communicating effectively with customers and providing clear direction to colleagues
- Self-starter in adapting quickly to changing customer expectations and needs
- Resourceful and able to adapt quickly to changing priorities and deadlines
- High school diploma or equivalent
- Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping and color vision
- Lifting and moving items weighing up to 30lbs.
Desired Qualifications
- 1-2 years of direct retail experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.