At Your Service Agent

Answer, record, and process guest requests via telephone, email, chat, and mobile devices; operate telephone switchboard, process wake-up calls, and direct calls to appropriate extensions; receive, relay, and log messages; coordinate with departments (e.g., Bellperson, Housekeeping) to ensure requests are resolved; provide information about room features, property amenities, and local areas of interest; may process room service orders and assist guests with internet access and guestroom entertainment; uphold policies, maintain professional appearance, protect confidential information, and build positive working relationships while supporting the team to meet goals; stand, walk, or sit for extended periods and move objects up to 10 pounds as required.