At Your Service Agent
On-siteNassau, New Providence, Bahamas
Job Summary
Operate telephone switchboard stations to answer calls, book room reservations, and process guest requests for wake-up calls, screenings, and other inquiries. Answer, record, and relay messages accurately while advising guests of voicemail, mail, or faxes. Log all guest requests or issues into the computer, contact appropriate departments such as Bellman or Housekeeping, and follow up to ensure satisfaction. Provide information regarding room features, property amenities, and local areas of interest. Requires a high school diploma, typing speed of 55 words per minute, strong communication skills, and comfort working in fast-paced environments.
Required Qualifications
- High School Diploma
- Ability to type 55 words per minute
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
- Strong telephone and email etiquette
Desired Qualifications
- Ability to speak multiple languages
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