At Your Service Agent

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile devices. Operate the switchboard, process wake-up calls, and direct calls to appropriate extensions while logging requests and following up to ensure resolution. Provide information on room features, amenities, and local areas; process food and beverage orders; and assist guests with internet access and entertainment. Welcome guests, assist individuals with disabilities, and report accidents or unsafe conditions. Maintain professional appearance, adhere to company policies, and support the team in reaching common goals. Requires Japanese citizenship or eligible work permit in Japan.