Asst Store Manager, Pottery Barn Kids and Teen, Lenox Mall

Assistant Manager of Sales and Service at Pottery Barn Kids and Teen, Lenox Mall, leading store team to deliver an exceptional customer experience and achieve sales goals. Responsibilities include ensuring adequate staffing on the sales floor, coaching staff on customer service principles, utilizing training resources to improve selling skills, maintaining a positive, People-First work environment, and resolving client service issues (delivery/pick-up and outstanding items) through effective use of client information reporting. Must demonstrate strong communication, organization and leadership, critical-thinking, time-management, and the ability to manage multiple priorities; requires 2-3 years of relevant retail or customer-service experience. Full-time availability is expected; weekend availability required for some roles.