Asst Purser (Japanese Speaking)
$31,200–$31,200 year
On-siteNew York City, New York, United States
Job Summary
Supervise Guest Services Officers or coordinate administrative processes related to guest movement, compliance, and reporting while upholding Princess Cruises' standards of excellence, safety, and integrity. Ensure guest complaints and hotel defects are documented accurately and escalated appropriately, support the resolution of lost luggage reports, and assist in delivering service and product knowledge training to team members. Prepare, process, and transmit APIS and Landing Order files to CBP, U.S. Coast Guard, and other authorities in compliance with MSPM and HESS-MS policies, liaise with port officials for accurate handover of guest documentation, and coordinate disembarkation logistics. Assist shoreside embarkation teams with documentation guidance, ensure missing guest information is entered into the Navigator check-in app, and manage overnight Hotel operations if assigned to the Night Manager role. This role requires excellent command of English and Japanese, proficiency in hotel systems, and specific experience with US and worldwide immigration requirements.
Required Qualifications
- Graduate of a recognized hotel or business school
- 2-year experience as Front Desk Supervisor or Assistant Manager
- Excellent command of the English and Japanese languages, both verbal and written
- Specific experience and knowledge in all aspects of immigration and clearance requirements within the US and worldwide
- Fantastic attitude and a natural love and ability for dealing with complex issues in a guest facing environment
- Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests
- Motivation to excel in all aspects of job duties and responsibilities
- Personable communicator with outstanding social skills and a warm, friendly, and caring personality
- Ability to continuously surprise and delight guests throughout their cruise experience
- Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment
- Proficiency in the use of Front Desk computer-based programs
- Excellent knowledge of M/S Office
Desired Qualifications
- Cruise ship experience
- Knowledge of additional languages
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.