Asst General Manager

Job Summary

Required Qualifications

• •At least 5 years progressive experience in a Rooms or F&B department Hotel
• •4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel
• •2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel
• •Previous supervisory experience
• •Proficiency in Windows Operating Systems
• •Ability to stand during entire shift
• •Ability to evaluate and select among alternative courses of action quickly and accurately
• •Ability to work well in stressful, high-pressure situations
• •Ability to maintain composure and objectivity under pressure
• •Ability to be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• •Ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need
• •Ability to be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests
• •Ability to work with and understand financial information and data, and basic arithmetic functions
• •Ability to convey information and ideas clearly
• •Ability to approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
• •Ability to maintain regular attendance in compliance with Avion Hospitality standards
• •Ability to maintain high standards of personal appearance and grooming, which include compliance with Avion Hospitality's dress code and wearing a nametag when working
• •Ability to comply and ensure adherence to Avion Hospitality standards and regulations to encourage safe and efficient hotel operations
• •Ability to comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR & First Aid
• •Ability to ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services, Food & Beverage, Food Production, Engineering, Accounting, Sales and Housekeeping departments
• •Ability to communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty
• •Ability to use competencies from Avion & Brand training materials to develop self in all operational departments
• •Ability to work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel
• •Ability to assist the General Manager as needed in revenue generation programs
• •Ability to participate in the sales effort by meeting on-site contacts for evening functions, greeting important clients and participating in sales calls with Sales Team members
• •Ability to assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs
• •Ability to participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development
• •Ability to assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
• •Ability to follow up on all empowerment successes and opportunities with the appropriate Department Head
• •Ability to assist the General Manager with the creation of financial reports as required by the Corporate Office
• •Ability to meet all Corporate imposed deadlines as well as those imposed by the General Manager
• •Ability to participate in required M.O.D. coverage as scheduled
• •Ability to ensure that training in service standards is taking place in each department using the steps to effective training
• •Ability to ensure recruiting, hiring and training for Guest Services based on occupancy
• •Ability to ensure weekly meetings with Front Desk to address oversell settings and react accordingly
• •Ability to oversee AR/AP, payroll, month end, etc.
• •Ability to assist in creating a positive team-oriented environment that focuses on the guest, through employee development and motivation
• •Ability to ensure compliance with Preventative Maintenance and Deep Cleaning Programs through the daily and/or weekly inspection of rooms with the Housekeeping Manager and Property Engineer
• •Ability to ensure that employees are at all times attentive, friendly, courteous and efficient in their interactions with guests, management and all other employees
• •Ability to be familiar with S.O.P.'s in all Operations departments
• •Ability to ensure that each department is in compliance or has developed an Action Plan for achieving compliance with S.O.P.'s
• •Ability to maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• •Ability to support Operations departments during peak periods
• •Ability to ensure that all employees receive fair and equitable treatment according to Avion Hospitality S.O.P.'s
• •Ability to complete required corporate training modules, and become certified to train those as required
• •Ability to generally a promotional opportunity will require relocation to another property
• •Ability to be in the public areas during peak times, greeting guests and offering assistance as needed
• •Ability to maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit
• •Ability to ensure that all scheduled meetings take place on the property