Asst Front Office Manager
$65,000–$65,000 year
On-site · Brooklyn, New York, United States
Job Summary
Lead the Front Office Team as Assistant Front Desk Manager to deliver elevated guest service, coach front desk staff, train new hires, coordinate arrivals/departures, monitor communications between guests and agents, and assist in optimizing room revenue and occupancy. Responsibilities include providing coaching and development, maintaining professional guest interactions, resolving guest issues, ensuring adherence to policies, and supporting management in daily operations. Required are 3+ years of hospitality experience with 1+ year of leadership, strong communication skills, proficiency with Outlook/Excel/Word (Opera Cloud a plus), ability to work varied shifts including weekends and holidays, and the ability to handle confidential information with a high level of professionalism.
Required Qualifications
- 3+ years hospitality experience, preferably in the luxury hotel arena
- 1+ year leadership experience
- Capacity to work varied shifts – including weekends and holidays, and shifts meeting the demands of a 24-hour operation
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