Asst. Front Office Manager

HighgatePosted 1 month ago

$56,000–$56,000 year

On-siteBoston, Massachusetts, United States

EXPIREDBoston, Massachusetts, United StatesOn-siteFull Time$56,000–$56,000 yearSenior LevelAssociates DegreeEnterprise

Full TimeSenior LevelAssociates DegreeEnterprise

Job Summary

Manage the Front Office by assisting daily guest reception, processing check-ins and check-outs, and handling VIP arrivals while maximizing room revenue. Collaborate with Sales and Reservations to fulfill special requests, review reservations, and manage amenity cards and F&B communications. Lead guest service training initiatives, interview and train new guest services agents, and supervise shifts as needed. Resolve guest complaints proactively, maintain accurate guest profiles and house bank reports, and respond to social media feedback. Stay current with hotel policies, emergency procedures, and local area information to ensure high guest satisfaction and operational efficiency.

Required Qualifications

A 4-year college degree
at least 1 year of related experience
Supervisory experience
Labor experience
OPERA experience
proficiency in Windows
proficiency in Company approved spreadsheets
proficiency in word processing
ability to stand during entire shift
ability to effectively communicate both verbally and written
ability to listen to, understand, and clarify concerns raised by employees and guests
ability to multitask and prioritize departmental functions to meet deadlines
ability to handle problems, including anticipating, preventing, identifying and solving problems as necessary
ability to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
ability to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner

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