(Asst.) Customer Service Officer

Asst. Customer Service Officer role focusing on end-to-end order processing and high-quality customer service. Responsibilities include handling orders, checking fulfillment status, timely follow-up on inquiries via phone, email, and fax, addressing customer complaints, building collaborative relationships with customers, identifying potential sales opportunities, supporting team sales targets, adherence to service standards and company policies, participating in quality, safety, and 5S initiatives, and training/mentoring new employees. Requires college diploma or above and 2+ years in customer service or order-following roles; proficient in English; strong communication, problem-solving, data processing, and interpersonal skills; willingness to support cross-department projects and training.