Associé(e) des services aux invités | Guest Services Associate
On-site · Boisbriand, Quebec, Canada
Job Summary
GUEST SERVICES ASSOCIATE at Microtel Boisbriand, QC. Responsibilities include check-ins/checkouts with accuracy, delivering exceptional guest service, handling requests and complaints, providing local information and transportation options, operating front desk equipment (reservation system, switchboard, calculator, copier, key-card machines), completing assigned tasks and paperwork, maintaining workspace cleanliness, and liaising with Housekeeping and Maintenance to ensure seamless operations and exceptional guest service. Requirements include 1-2 years in a customer-service role, basic office equipment knowledge, English/French bilingual proficiency, teamwork, and a High School Diploma or GED. This is a full-time position with early morning, late evening, and weekend shifts.
Required Qualifications
- High School Diploma or GED required
- 1-2 years of experience in a customer service-oriented role
- Previous hospitality experience an asset
- Familiar with general office equipment (photocopiers, scanners)
- English and French communication skills (written and oral)
- Team player
- Positive attitude with sense of humor
- Ability to work early mornings, late evenings, and weekends
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