Associate - War Room (Care Navigation System)
On-siteLucknow, Uttar Pradesh, India
Job Summary
Conduct regular monthly follow-up calls with ASHAs to collect birth data and initiate outbound calls to families for counseling, well-being updates, and outcome gathering. Verify the accuracy of reported birth details, coordinate with health facilities for sick YI treatment, and ensure meticulous documentation of all interactions within the Birth Notification Database. Assist in cross-verifying data against facility records, updating MIS sheets, and preparing detailed weekly and monthly reports for district and block stakeholders. Maintain professional communication with the team and district administration while supporting health facilities teams for newborn care improvement.
Required Qualifications
- Demonstrated strong verbal communication skills with the ability to engage effectively with ASHAs, families, and community members.
- Exceptional attention to detail and a strong focus on maintaining data accuracy and integrity.
- Proven ability to manage a high volume of calls and effectively prioritize and multitask.
- Proficiency in utilizing data entry tools such as RedCap, Google Sheets, or similar data management platforms.
- Proficient in MS Office like excel, word and presentation, can prepare detailed reports and share.
- Can work in harmony with the other team members in CEL.
- Excellent communication skills in Hindi.
- Understanding and skills in regional/local spoken in different regions of Uttar Pradesh.
- (a) Applicant should be a graduate or masters in a related field.
Desired Qualifications
- Prior experience in tele-calling, community outreach, or data collection is desirable (1-2 years preferred).
- Note: Candidates who can join in 15 days max.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.