Associate

Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Primary Skill: US Health & Benefits Domain, US Configuration exp, US Benefits Administration. Secondary Skill: Client Interaction/facing exp, experience working in a technical role, proficiency in MS Excel or related report creation. Roles include assisting teams by sharing best practices and performing independent research across multiple departments within standard procedures. Location: Bangalore, Mode of Work: Hybrid.