Associate, Vestwell Operations Center
$60,000–$70,000 year
Hybrid · King of Prussia, Pennsylvania, United States
King of Prussia, Pennsylvania, United StatesHybridFull Time$60,000–$70,000 yearMid LevelBachelors DegreeFINTECHUnknown
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Unknown
Industry
FINTECH
Job Summary
Associate supporting Vestwell’s Operations Center by processing inbound documentation and inquiries, delivering timely, high-quality client service to savers and sponsors, solving issues with a focus on confidentiality and compliance, collaborating across teams, participating in projects to improve engagement, and contributing to product/process feedback while maintaining strong attention to detail in a hybrid in-office setting (King of Prussia, PA).
Required Qualifications
- College degree and/or equivalent customer service experience
- Strong communication skills (clear, concise, professional)
- Ability to work in a team environment
- Commitment to superior client service
- Positive and proactive attitude
- Flexible, creative, team-oriented, results-driven, and collaborative
- Ability to perform in a fast-paced service environment with deadlines
- Experience with internal operational tools (Jira, Zendesk, Asana, CRM apps, Excel/Google Sheets, Word/Google Docs, Apple products)
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