Associate TSE II
HybridMexico City, Mexico City, Mexico
Job Summary
Resolve complex MongoDB architecture, performance, recovery, and security challenges for our largest customers while serving as an expert resource on running the database at scale. Interface with product and development teams to advocate for customer needs and contribute to internal projects including software development for support tools, performance benchmarking, and diagnostics. Maintain deep expertise across the entire MongoDB ecosystem, covering database servers, drivers, Atlas, and Cloud Manager, while providing advanced diagnostic and troubleshooting skills under pressure. Work in a hybrid model in Mexico City, leveraging strong communication and teamwork to solve real-time problems and rapidly learn new technical skills.
Required Qualifications
- Systems administration
- Distributed systems
- Network Administration
- Database architecture and administration
- Application Architecture
- Data architecture and design
- Performance tuning and benchmarking
- Experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform)
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
- Based in Mexico City
Desired Qualifications
- Experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
- Operations background
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