Associate Technical Support Engineer
$31,200–$31,200 year
On-siteLas Pinas, Central Luzon, Republic of the Philippines
Job Summary
Build and expand professional excellence in support service to all customers by maintaining a professional, courteous, customer-first attitude while working on chats, phones, and tickets. Troubleshoot technical issues using expertise in major Windows operating systems, network stacks including TCP/IP and DNS, and encryption protocols like SSL/TLS. Administer Windows & Office 365 environments, Active Directory, and Entra ID while utilizing RESTful API usage and SQL queries. Support clients across social media, e-commerce, gaming, and FinTech sectors by resolving challenges on financial systems and POS machines. This rotational full-time onsite role at TaskUs in Las Pinas requires a Bachelor's degree in a computer-related field and strong communication skills.
Required Qualifications
- Must have a customer service experience in a voice modality
- Good knowledge of major Windows operating systems
- Strong understanding of Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc)
- Understanding of Encryption - SSL/TLS, Types of Certificates
- Basic Windows & Office 365 Administration
- Exposure to administering Active Directory & Entra ID
- Familiar with RESTful API usage
- Ability to read SQL queries
- Experience with PSA/CRM tools & applications
- Familiar with troubleshooting financial systems & POS machines
- Knowledge of Single Sign-On/Multifactor authentication configuration and troubleshooting
- Excellent written and verbal communication skills
Desired Qualifications
- Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+, CompTIA Network+, CompTIA Linux+
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