Associate Technical Support Engineer L1 (EP & Security)
RemotePhilippines
PhilippinesRemoteFull TimeEntry LevelEnterprise
Full TimeEntry LevelEnterprise
Job Summary
Conduct Level 1 technical support for chat, phone, and ticket channels while troubleshooting network stacks, analyzing system logs, and managing Windows administration tasks. Execute daily diagnostic imaging coverage including Active Directory, patch management, and application troubleshooting using CLI commands. Maintain professional customer service standards to meet internal KPI targets and ensure business continuity. Work a night shift schedule in the Las Pinas office with 100% on-site presence.
Required Qualifications
- Excellent knowledge of major operating systems - Windows, macOS & Linux
- Familiar with the OSI model & experience troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, telnet, traceroute, etc)
- Understanding of Encryption - SSL/TLS, Types of Certificates
- Basic Windows Administration, including Active Directory & Group policies
- Hands-on experience with Patch Management, Application Troubleshooting
- Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
- Experience with Antivirus, Antimalware, Defender, EDR, MDR tools and applications
- Familiar with Windows firewall concepts
- Excellent written and verbal communication skills
- Bachelor's degree in a technical field (e.g. Computer Science, Information Technology) or equivalent professional experience
- 100% on-site in Las Pinas office
- Night Shift schedule
Desired Qualifications
- Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, Azure Fundamentals, Azure Administrator Associate, Azure Security Engineer, Microsoft 365 Fundamentals, Microsoft 365 Endpoint Administrator Associate, CISSP
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