Associate Technical Success Manager
On-siteDublin, Leinster, Ireland
Job Summary
Guide enterprise customers through onboarding, adoption, and value realization by driving platform consumption and mitigating churn risks. Lead personalized training sessions, create enablement resources, and execute Mutual Activity Plans to ensure technical stakeholders achieve their goals. Collaborate with Account Executives to articulate technical benefits, support business case development for expansion, and provide data-driven inputs for business reviews. Quantify solution impact through regular reporting and dashboards while building strong relationships with technical decision-makers. This role requires foundational knowledge of Kubernetes and cloud environments, along with experience in technical customer-facing positions.
Required Qualifications
- Foundational knowledge of Kubernetes
- Familiarity with Cloud environments (AWS, Azure, or Google Cloud Platform)
- Observability Platforms
- Clear understanding or hands-on experience with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting
Desired Qualifications
- Initial experience or strong interest in technical customer-facing roles, such as Technical Support, Junior Solutions Engineering, or Technical Account Management, preferably within the SaaS or technology sector
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.