Associate Technical Operations Specialist
$39,520–$52,000 year
On-siteKentucky, Illinois, United States
Job Summary
Install and configure software and applications on client machines while coordinating large-scale installation initiatives. Respond to inquiries and assist in troubleshooting challenges, resolving data issues using internal tools including SQL and C# queries. Deliver technical training to partners and maintain detailed case notes within your personal ticket queue. Contribute to team documentation, collaborate on strategic partnerships, and assist in training new team members through job shadowing. Provide feedback on performance and ensure exceptional customer service through professional communication.
Required Qualifications
- Technical support or computer science experience/expertise
- Customer service experience especially in a phone or email setting
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