Associate Store Leader, Century City Mall
$90,000–$95,000 year
On-siteLos Angeles, California, United States
Job Summary
Own floor management and daily store operations autonomously to ensure a premium environment reflecting brand standards. Lead and coach the team on the Cloud CX philosophy, setting benchmarks for customer-centricity and service excellence. Manage stock levels according to business forecasts and analyze daily KPIs to identify root causes of performance challenges. Facilitate training sessions to address skill gaps across the Lead Store Advisor team and drive store vision through a culture of shared accountability. This role supports the Retail team, which brings On's design-led spaces to life globally, prioritizing immersive fan experiences and authentic collaboration.
Required Qualifications
- 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
- Advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
- Expert facilitator with experience delivering technical or operational training and coaching to diverse team members
- High level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
- Ability to communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders
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