Associate Store Director, Dallas
On-site · Dallas, Texas, United States
Job Summary
Associate Store Director in Dallas leading a store’s leadership team to deliver exceptional customer experiences and a people-first culture. Responsibilities include coaching and developing managers, partnering with HR to drive inclusive talent acquisition, ensuring adherence to Glossier’s customer experience standards, managing store operations and budgets, maintaining visibility on the sales floor (60%+ time on floor with 3-4 MOD shifts weekly), and collaborating across divisions to optimize product, logistics, training, and SOPs. Requires 3+ years retail/hospitality leadership, strong communication, ability to motivate teams, flexibility for evenings/weekends/holidays, and a passion for beauty and inclusive, high-quality customer and employee experiences.
Required Qualifications
- 3+ years of experience leading teams in a fast-paced retail or hospitality environment
- Demonstrated experience in growing highly capable, diverse teams and investing deeply in the development of managers and team members
- Experience in promoting a people-first employee culture, fostering an engaging, welcoming, and inclusive environment
- Demonstrated ability to employ outstanding communication practices that are ongoing, clear, and structured, promoting transparency, accountability, and understanding of performance and business expectations
- Proven ability to motivate and inspire teams, maintaining high levels of engagement and strong employee morale
- Demonstrated ability to show empathy and understanding while still driving action
- Desire and willingness to roll up your sleeves and jump in when the situation requires it
- Track record of delivering measurable financial, operational, and customer experience results
- Ability to make difficult tradeoffs, balancing short- and long-term objectives in pursuit of business vision and goals
- Desire and willingness to roll up your sleeves and jump in when the situation requires it
- Passion for building exceptional, detail-oriented, customer and employee experiences
- Ability to work a flexible schedule, including evenings, weekends, and holidays required
- Highly skilled in defining and executing operational efficiencies a plus
- Experience in a scaling/start-up environment and testing new experiential concepts in a customer-facing environment a plus
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