Associate Specialist, Implementation
On-sitePune, Maharashtra, India
Job Summary
Lead end-to-end project execution for implementation projects with financial institutions globally, assessing customer needs and driving projects through the global methodology until closure. Manage multiple parallel projects while conducting in-depth testing of data elements, network configurations, and interfaces to ensure accurate vetting of customer systems for processing financial payments. Guide customers through established implementation processes, rules, and specifications, handling escalations autonomously and delivering pre-implementation support for new product pilots. Identify training needs and deliver AOW trainings to customers, coaching colleagues to upskill the CIS team on technical expertise. Drive flawless execution of complex implementation activities in Eastern Europe, Middle East, and Africa, ensuring quality and reliability aligned with department mission.
Required Qualifications
- Bachelor's/Master's degree in Information Technology, Computer Science, Exact Sciences, Business, or equivalent work experience
- Strong project management /testing skills set with a best-in class priority setting
- Advanced understanding of payment systems, Mastercard products & services
- Perfect understanding of how our business operates, of our implementation processes and of assigned products and their strategy
- Technical savvy, not afraid to dig in the technical details. Comfortable with current and emerging technologies
- Capable to troubleshoot technical issues efficiently and translate technical matters into simple and business words
- Understanding of Webservices, API Integration patterns, and ISO standards for client onboarding
- Solid Communication and presentation skills, able to present autonomously to the customer delivery team, up to senior/upper management
- Stress Resilient in all situations, ability to re-assure internal teams as well as the external customer
- Ability to autonomously apply the theory into practice
- Able to challenge the theory and drive for continuous improvement
- Pro-actively implement solutions
- Sense of ownership & urgency with the ability to navigate in ambiguity with a thoughtful risk-taking mindset driven by results
- Customer focus, business acumen, results driven, solutions-oriented skill set
- Be a team player
- Being optimistic, embracing changes, establishing clear achievable goals and strengthen problem solving skills
- Experience leading customers through complex projects; built rapport with varied client-base
- Self-Starter and quick learner with ability to work independently
- Good verbal and written communication skills in English
- Abide by Mastercard's security policies and practices
- Ensure the confidentiality and integrity of the information being accessed
- Report any suspected information security violation or breach
- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines
Desired Qualifications
- Any mobile payment background processing/hands-on on any API's that is used for authentication or authorization, business functions is a big plus
- Ability to come up and bring live creative ideas to improve and enhance delivery processes, day to day implementation journey, to make it easier for our customers, simplify and remove paint points
- Out of the box thinking approach by innovating with creativity
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