Associate Specialist Customer Service
Remote · United States
Job Summary
The Quality Auditing Associate role focuses on evaluating customer service interactions and documentation for accuracy, professionalism, and compliance against established standards, identifying coaching opportunities, and supporting continuous improvement. Responsibilities include completing monthly audits, documenting findings for coaching and leadership reporting, identifying trends and risks related to customer experience and compliance, collaborating with leaders and operations to enable timely coaching, maintaining audit records, and applying HIPAA, privacy, scripting, and documentation standards. The position is remote nationwide, with the possibility of travel to client sites or corporate offices as needed to support audits and on-site activities.
Required Qualifications
- High school diploma or equivalent required.
- Experience in customer service, healthcare revenue cycle, contact center operations, quality assurance, auditing, compliance, or a related field.
- Strong attention to detail and ability to review work objectively against defined standards.
- Ability to manage a high-volume workload while meeting deadlines and maintaining accuracy.
- Strong written and verbal communication skills; ability to document findings clearly and professionally.
- Ability to work independently, follow established procedures, and escalate concerns appropriately.
- Working knowledge of Microsoft Office applications and comfort learning audit, reporting, or customer service systems.
- Willingness to travel to client sites and work onsite as needed.
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