Associate Specialist, Credit and Collections
On-siteHyderabad, Telangana, India
Job Summary
Manage monthly assigned accounts receivable portfolios by contacting new and delinquent customers to discern causes of non-payment, resolve issues, and facilitate payments. Utilize High Radius as the primary tool to drive outreach, due diligence, and prioritization of the account worklist. Ensure revenue days sales outstanding is minimized and cash collection goals are met by working directly with clients to improve processes and enhance relationships. Identify high-risk accounts for escalation and quality issues contributing to delinquent balances for resolution. Maintain detailed documentation of all events within the database, perform reconciliations, and collaborate with the Credit team and Billing Specialist to resolve billing discrepancies. Develop individual action plans focusing on A/R business result improvement to contribute to company profitability.
Required Qualifications
- Experience with High Radius
- Ability to contact new and delinquent customers
- Ability to discern cause of non-payment
- Ability to resolve issues
- Ability to facilitate payment
- Ability to minimize revenue days sales outstanding (DSOs)
- Ability to maximize company cash position
- Ability to achieve monthly cash collection goal
- Ability to mitigate exposure to bad debt
- Ability to identify high-risk accounts
- Ability to escalate to Supervisor/Manager of Collections
- Ability to identify quality issues contributing to delinquent balances
- Ability to initiate resolution
- Ability to develop an individual action plan
- Ability to focus on A/R business result improvement
- Ability to maintain detailed documentation of all events within the High Radius database
- Ability to include conversations in documentation
- Ability to include contacts in documentation
- Ability to include discrepancies in documentation
- Ability to prioritize and maintain an assigned portfolio of accounts
- Ability to work directly with customers to improve processes
- Ability to collect cash
- Ability to enhance relationships
- Ability to maintain a high level of customer service internally
- Ability to maintain a high level of customer service externally
- Ability to perform reconciliations
- Ability to work with the Credit team
- Ability to work with Billing Specialist
- Ability to resolve discrepancies with payment terms
- Ability to resolve billing issues on invoices
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.