Associate Specialist- Community Support
$45,000–$70,000 year
Remote · United States or GB
Job Summary
Associate Specialist in Community Support, remote-eligible for US locations. Responsible for acting as the frontline representative for complex troubleshooting of Zwift products, guiding customers to solutions, and maintaining high-quality support experiences. Requires strong written communication, customer-centric mindset, and the ability to translate technical details into practical guidance. Role emphasizes autonomy, KPI-driven performance, identifying recurring issues, proposing process/product improvements, and collaboration with Community Support teams and BPO partners. Bonus points for experience with Zwift, indoor cycling, multiple support channels, and prior work with BPO teams. Base salary ranges from $45,000 to $70,000 with comprehensive benefits; equal opportunity employer.
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