Associate Solutions Engineer - Commercial
$124,000–$164,000 year
Remote · United States
Job Summary
Associate Solutions Engineer is an early-career technical sales role focused on helping customers understand Talkdesk solutions to improve contact center operations and customer experience, including product demonstrations, customer use cases, technical documentation, and collaboration across multiple teams. The role emphasizes learning Talkdesk’s AI Platform, cloud contact center technology, and integrations, while developing presentation, consulting, and business-acumen skills. Travel to customer meetings and events is expected as part of providing high-quality customer engagements.
Required Qualifications
- Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience.
- AI experience is strongly preferred.
- Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain ideas clearly and adapt communication style for different audiences.
- Strong presentation skills or a desire to develop into a confident presenter.
- High level of curiosity, coachability, initiative, and willingness to learn. A go- getter attitude is a must.
- Strong problem-solving skills and the ability to connect customer needs to potential solutions.
- Ability to work effectively in a fast-paced, collaborative environment.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Demonstrated professionalism, accountability, and responsiveness with internal and external stakeholders.
- Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.
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