Associate Site Reliability Engineer Specialist
On-sitePune, Maharashtra, India
Job Summary
Ensure reliability, availability, and performance of production applications and cloud infrastructure while collaborating with cross-functional teams to support critical business services. Lead a team of 6-8 Site Reliability Engineers and Production Support Analysts, driving operational excellence through automation and continuous improvement. Manage hands-on technical expertise for Google Cloud Platform, Java-based applications, and databases, executing critical incident management, Root Cause Analysis, and preventive measure implementation. Define and track operational KPIs, SLAs, and service health metrics to improve Mean Time to Detect and Recover. Drive automation initiatives, implement proactive monitoring solutions, and support CI/CD and DevOps efforts to enhance deployment reliability. Create and maintain operational runbooks and standard operating procedures.
Required Qualifications
- 8 to 10 years of experience in a Production Support, Application Support, SRE or similar IT operations role
- Minimum 2-3 years of experience leading support or SRE teams
- Strong knowledge of Java/J2EE applications
- Experience supporting Spring Boot and Microservices architectures
- Understanding REST APIs and application of troubleshooting techniques
- Experience analyzing application logs and performance bottlenecks
- Experience working with IT Service Management (ITSM) tools such as ServiceNow
- Working knowledge of Google Cloud Platform (GCP) and Java-based applications
- Hands-on experience with databases such as Cloud SQL, SQL Server, Big Query, Fire-store and MongoDB
- Hands-on experience on supporting applications in the Payments domain
- Knowledge of monitoring and observability tools like Splunk, Grafana, Logic monitor
- Strong analytical and troubleshooting skills with the ability to diagnose and resolve production issues effectively
- Strong verbal and written communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders
- Self-motivated, proactive, and accountable, with a strong sense of ownership and commitment to outcomes
Desired Qualifications
- Experience with release deployment and release management using Harness
- Knowledge of data analytics and reporting tools such as Power BI
- Automation and scripting experience using Python and Microsoft Power Automate
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