Associate Service Quality Specialist
On-siteNorth Canton, Ohio, United States
North Canton, Ohio, United StatesOn-siteFull TimeEntry LevelHigh School Or EquivalentRetail ServicesEnterprise
Full TimeEntry LevelHigh School Or EquivalentEnterpriseRetail Services
Job Summary
Review, feedback, and coach service providers to ensure quality and consistency of customer service levels. Listen to calls, recordings, and other customer interactions to evaluate skills in handling inquiries. Verify the accuracy and effectiveness of information provided to customers. Act as a floorwalker to give immediate assistance to customer service associates regarding inquiries.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.