Associate Service Advisor
$34,320–$34,320 year
On-siteEl Cajon, California, United States
Job Summary
Optimize accurate repair estimates to achieve profit benchmarks and DRP partnership KPI goals. Educate customers on vehicle repair processes, insurance procedures, rights, techniques, safety, and value. Finalize total loss administration and provide trusted service by reviewing comprehensive repair processes. Greet customers by phone or in-person while explaining claims information, processing, and payment procedures. Commit to 7-9 months of program completion, attend calls, and complete all required training in CYOU and I-CAR. Earn between $16.50 and $25.00 per hour as part of Crash Champions' multi-shop operator network serving 650 locations across 38 states.
Required Qualifications
- Arrive every day, on time, ready to learn
- Commit to 7-9 months for program completion
- Maintain a professional appearance
- Be ambitious
- Observe all areas of the location and ask questions
- Attend calls
- Complete all required training including assignments in CYOU and I-CAR
- Complete tracker once per week through the end of Stage 2
- Write as many estimates as possible
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