Associate Sales Specialist, Desktops
On-siteSingapore, Singapore
Job Summary
Demonstrate, configure, and position ICE Desktop & Web Platforms to clients while providing technical subject-matter expertise on platform configuration, workflow design, and integration support. Investigate and resolve client-facing technical issues across desktop platforms by partnering with Sales, Product, and cross-functional teams to drive root-cause resolution. Support the growth and adoption of the ICE Connect suite through regular engagement, including training sessions, on-site floor walks, and virtual meetings to build strong client relationships. Lead and support client onboarding, deployments, and user setup processes while identifying and generating new business opportunities through proactive daily activity. Collaborate closely with Sales teams on pre- and post-sales activities to support revenue generation and client retention.
Required Qualifications
- Bachelor's degree or equivalent professional experience
- Strong communication and interpersonal skills, with the ability to engage effectively across technical and commercial audiences
- Good understanding of trading environments, market data, and associated technologies, with an interest in commodities and energy markets
- Proficiency in Microsoft Office, including Outlook and Excel
- Familiarity with Salesforce, instant messaging platforms, and desktop trading / market data systems
- Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment
- Strong technical aptitude and intellectual curiosity, with the ability to learn complex products, workflows, and APIs quickly and translate them into client value
- Demonstrated ability to learn new markets — particularly commodities and energy — and translate market context into meaningful client conversations
- Self-driven, results-oriented, and motivated by achieving targets and delivering technical excellence to clients
- Comfortable operating in a client-facing, commercially focused role
- Able to balance technical detail with clear, value-driven communication
- Team-oriented, with a collaborative mindset and willingness to contribute to broader success
Desired Qualifications
- Knowledge of capital markets, with emphasis on commodities, energy, and exchange-traded and/or OTC derivatives
- Exposure to the trade lifecycle across front-to-back office processes
- Strong Excel capability, including advanced functions, VBA, or automation
- Experience with Python and/or API integrations for workflow automation, data analysis, and client solution-building
- Familiarity with AI and machine-learning concepts and their application to trading workflows, market data analysis, and productivity tooling
- Familiarity with cloud-delivered platforms and modern web-based trading and data applications
- Working understanding of enterprise connectivity concepts relevant to desktop and market-data deployments (e.g., firewalls, proxies, latency, and entitlements)
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