Associate Sales Operations
$66,000–$77,000 year
Hybrid · Mount Prospect, Illinois, United States
Job Summary
Hybrid remote in Mount Prospect, IL with 60% monthly in-office presence. Core responsibilities include serving as the SAP, CRM, and internal systems expert; maintaining customer master data in SAP; managing EDI workflows; acting as the primary escalation point for order discrepancies, shipping issues, and billing processes; leading backorder and product substitution processes; collaborating across Sales, Customer Contact Centers, and Distribution Centers; driving process improvements and standardized procedures in the Customer Contact Center; providing guidance and training to junior team members.
Required Qualifications
- Education: High school diploma required. Associate's degree preferred, or 8 years of equivalent professional experience in lieu of a degree
- Experience: Proven experience in an order management or senior customer service role with a strong focus on SAP (SD module preferred)
- Technical Skills: Advanced proficiency in SAP; experience with CRM systems; understanding of EDI principles and processes
- Problem-Solving: Strong analytical and root cause analysis skills; ability to resolve complex issues efficiently
- Communication: Excellent verbal and written communication; liaison between technical and non-technical stakeholders
- Collaboration: Cross-functional teamwork to drive process improvements
- Education and diversity initiatives: BOSCH STEM initiatives (FIRST Robotics, AWIM)
Additional Requirements
- Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
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