Associate Sales Engineer
RemoteUnited States
Job Summary
Conduct tailored product demonstrations connecting Glia's Banking AI capabilities to prospective customer needs and business outcomes. Support technical discovery conversations to understand contact center architecture and requirements, while assisting with proofs of concept, technical validation, and integration planning throughout the sales process. Build and modify demo environments using APIs, JavaScript, and webhooks; troubleshoot payload configurations and integration challenges alongside experienced Sales Engineers. Manage technical responses for RFPs, RFIs, and security questionnaires with guidance from senior leaders. Collaborate with Sales, Product, Engineering, and Customer Success teams to advocate for customer requirements and build strong prospect relationships.
Required Qualifications
- 1–3 years of experience in a technical, customer-facing role such as implementation engineering, technical consulting, solutions consulting, professional services, application support, customer engineering, or sales engineering
- Hands-on coding experience and comfort building or modifying working examples using JavaScript and HTML/CSS
- Experience working with REST APIs, webhooks, integrations, authentication, payloads, error handling, or technical troubleshooting
- Experience creating technical artifacts such as automation scripts, integration applets, serverless functions, lightweight services, or proofs of concept
- Strong communication skills, including the ability to ask thoughtful questions, explain technical concepts, and connect them to customer needs and business outcomes
- Curiosity, coachability, and a strong desire to develop sales engineering, demonstration, and customer-facing skills
- Ability to collaborate effectively and seek guidance when navigating unfamiliar or complex technical challenges
- Experience working with or supporting B2B SaaS products, ideally within sales, service, customer experience, or workflow environments
Desired Qualifications
- Previous experience supporting demonstrations, proofs of concept, technical discovery, RFP responses, or pre-sales activities
- Background or familiarity with financial technology (FinTech), banking software, contact center, customer experience, telephony, SIP, or VoIP technologies
- A computer science degree, technical degree, coding bootcamp, or other formal technical training
- Experience with cloud platforms, serverless technologies, APIs, web applications, or integration platforms (e.g., Postman, Zapier, Workato)
- Experience working with enterprise customers or cross-functional technical teams
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