Associate Retail Travel Agent
$32,323–$41,600 year
On-siteAurora, Indiana, United States
Job Summary
Craft unforgettable domestic and international travel experiences including cruises, land tours, flights, and hotels by leveraging personal travel expertise to inspire and guide clients. Process bookings, payments, and documentation while ensuring compliance with ARC, DOT, and AAA policies, and resolve client concerns under management guidance. Build long-term relationships by educating clients on AAA benefits and exclusive travel perks, and attend promotional events, training, and familiarization trips to stay ahead in the industry. Work Monday through Friday with Sundays off, earning a base salary of $15.54 to $20.00 hourly plus monthly incentives.
Required Qualifications
- High school diploma or equivalent
- At least 1 year of retail experience
- Certified Travel Associate (CTA) designation
- Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings
- Ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position
- Monday –Friday, 8 AM–6 PM, and Saturday, 8 AM–5 PM (37.5-hour work week)
- Primary residence must reside within the footprint that AAA Club Alliance Inc. operates
Desired Qualifications
- Associate's degree or travel school graduate
- Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience)
- Excellent communication and customer service skills
- Strong organizational ability
- Proficiency with travel booking systems and web-based applications
- Working knowledge of geography
- Passion for learning
- Embrace new technology
- Sales expertise
- Customer service skills
- Organizational ability
- Working knowledge of geography
- Passion for their work
- Diverse backgrounds and experiences
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