Associate, Retail Channels (Teller)
On-siteGuayama, Guayama, Puerto Rico
Job Summary
Provide superior, efficient customer service by handling transactional services including deposits, withdrawals, check cashing, and payments while promoting bank products in strict compliance with regulations. Execute all tasks with precision, ensuring workstation readiness, maintaining controls over keys and cash, and balancing the cash fund at shift end. Manage customer inquiries, escalate suspicious activity, and identify cross-selling opportunities. Maintain accurate transaction logs and adhere to established policies. Requires bilingual English/Spanish proficiency, technical degree or related experience, and availability for branch hours plus overtime.
Required Qualifications
- Associate, technical degree or approved credits in Business Administration or related field
- One (1) year of retail, customer service or cash register experience
- Basic mathematical skills
- Detail oriented
- able to manage multiple priorities
- highly analytical
- proactive problem solving
- organized
- able to multitask
- Observing the defined quality standards
- Demonstrated assertiveness in oral and written communications with internal and external stakeholders
- Proficiency in MS Office (Excel, Word) and other business applications such as Visio
- Availability to work based on the branch hours of operations
- flexibility to work overtime according to business needs
- Legally authorized to work in the US
- permanent or ongoing work authorization
Desired Qualifications
- Fully bilingual: English and Spanish (written and verbal)
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