Associate, Remote Channels (Bilingual Customer Service Mortgage)
On-site · Bayamon, Cidra, Puerto Rico
Bayamon, Cidra, Puerto RicoOn-siteFull TimeMid LevelBachelors DegreeMedium
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Medium
Job Summary
Provide prompt, courteous customer service in English and Spanish for banking mortgage products via call center, educate customers on digital channel solutions and self-service options, handle inquiries and transactions in compliance with policies and regulatory standards, identify cross-selling opportunities, document interactions, and escalate when needed.
Required Qualifications
- Associate or Bachelor’s degree in Business Administration or related field required
- One (1) year of customer service, call center, or sales experience required
- Bilingual (English and Spanish required)
- Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs
Desired Qualifications
- Bilingual (English and Spanish) required
- One (1) year of customer service, call center, or sales experience required
- Associate or Bachelor’s degree in Business Administration or related field required
- Availability to work any day of the week based on the established hours of operations, plus flexibility to work overtime according to business needs
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