Associate
$37,500–$50,000 year
On-siteHamilton, Ontario, Canada
Job Summary
Execute client account administration, including opening, maintenance, and efficient resolution of client requests. Maintain existing accounts, identify contact opportunities, and manage timelines to ensure client support. Respond to inquiries regarding transactions, documentation, and reporting while ensuring files remain accurate and compliant with internal controls and regulatory requirements. Assist the Advisor team in onboarding new clients and coordinate meetings with prospects. Effectively manage incoming communications from clients, Advisors, and internal partners using superior problem resolution skills.
Required Qualifications
- Account Management
- Customer Success
- Decision Making
- Financial Regulation
- Group Problem Solving
- Interpersonal Relationships
- Investment Risk Management
- Understanding of internal controls
- Knowledge of industry regulatory requirements
- Ability to ensure client files and documentation are accurate, up-to-date and compliant
- Ability to respond to client inquiries in an understanding and time-efficient manner
- Ability to coordinate and prepare meetings for Advisors with their clients/prospects
- Superior problem resolution skills
- Ability to effectively manage incoming communications from clients, Advisors and other internal and external partners
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