Associate Product Support Specialist - Czech/Slovak Speaker
$424,800–$637,200 year
On-sitePrague, Prague, Czechia
Job Summary
Respond to incoming inquiries via phone and email regarding product operation, troubleshooting, specifications, and warranty questions for Medtronic's diabetes devices. Provide patients with personalized support and education to help them manage their health and learn about diabetes therapies. Document customer feedback and troubleshooting completed during calls, then identify trends and provide feedback to Sales, Marketing, and Regulatory teams. Coordinate return flows for quality analysis and monitor complaint resolution back to customers. Participate in outbound calling under supervision to review therapy adherence or provide educational support. Work 8.5-hour shifts between 7am and 5pm in Prague.
Required Qualifications
- Fluency (native speaker) in Czech or Slovak language
- Fluent/advanced English language skills (min B2)
- Ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirement
- Ability to present information in a clear and timely manner to customers experiencing medical emergencies
- Ability to handle multiple/complex tasks, to maintain composure under pressure
- Ability to work shifts (8.5 hours shift within 7am-5pm)
- Completed secondary or university education
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