Associate Product Specialist
$50,000–$55,000 year
On-siteBoston, Massachusetts, United States
Boston, Massachusetts, United StatesOn-siteFull Time$50,000–$55,000 yearEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Develop expertise in small commercial insurance products, including general liability and professional liability, while educating customers and prospects via phone, email, and chat. Surfacing voice-of-the-customer feedback and advocating for operational enhancements to drive continuous customer experience improvements. Understand, create, and distribute regulatory notices. Work one of four shift options (8AM-5PM through 11AM-8PM EST) in a full-time in-office role in Downtown Boston, MA.
Required Qualifications
- Self-starter who is comfortable operating with some ambiguity in their day-to-day
- Passion for leveraging technology to deliver a better insurance experience to our customers
- Positive attitude and willingness to receive and incorporate feedback
- Excitement to learn, understand, and explain insurance concepts and products
- Problem solver who is an advocate for the prospects, customers, and the Berxi brand, with a strong attention to detail
- Impeccable organizational and time management skills, with the ability to prioritize and manage multiple activities at the same time
- Strong written and verbal communication skills
- Adaptability to varying customer personality types and situations
- Energized by being a part of a fast-paced and dynamic work environment
- Some experience in customer-facing role
- Must be able to work one of the following shifts: 8AM-5PM, 9AM-6PM, 10AM-7PM or 11AM-8PM EST
- This is a full-time in office position located in Downtown Boston, MA
Desired Qualifications
- Insurance sales or agency experience
- An active Property & Casualty License in at least one state
- Without one, a candidate must be willing to study and pass all exams to earn an active Property & Casualty License (fully sponsored and supported by BHSI)
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