Associate, Payment Systems (E-Regulation)
Hybrid · San Juan, San Juan, Puerto Rico
Job Summary
Associate, Payment Systems (E-Reg) is responsible for receiving, analyzing, and processing chargebacks on Regulation E claims, ensuring compliance, timely investigations, provisional and final credit processing, and clear customer communication throughout the dispute lifecycle. The role involves analyzing transactions, documenting decisions, monitoring fraud trends, maintaining reporting on all claims, and supporting process improvements. Bilingual English/Spanish communication and collaboration with cross-functional teams are essential to service delivery and regulatory compliance. The position is hybrid and based in San Juan, PR, with adherence to applicable regulatory requirements (BSA, CFPB, TILA, RESPA, Regulation E) and confidentiality in handling customer information.
Required Qualifications
- Associate degree in Business Administration, Finance, or related field required.
- One (1)+ year of experience in customer service within the banking or financial services industry required.
- Experience handling claims and Regulation E related processes highly preferred.
- Basic knowledge of Regulation E and NACHA guidelines required.
- Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) required; experience with banking systems and internal platforms preferred.
Additional Requirements
- Legally authorized to work in the US is required.
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