Associate Patient Care Coordinator
$33,280–$60,320 year
On-siteFishkill, New York, United States
Job Summary
Greets patients, family members, and guests; obtains accurate patient information including insurance details; performs insurance verification on the date of service; schedules appointments and procedures efficiently; answers incoming and outgoing telephone calls; checks in and checks out patients; performs referral documentation and follow-up services such as scheduling specialist appointments and obtaining lab results; maintains work queues, in-basket messaging, and patient confidentiality per HIPAA and OSHA requirements; participates in care planning with the multidisciplinary team to assure continuity of care; and performs other duties as assigned. Works a flexible 40-hour week Sunday through Saturday in the Urgent Care at 600 Westage Drive, Fishkill, NY.
Required Qualifications
- High School Diploma/GED
- 1+ years of computer proficiency experience (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
- 1+ years of customer service or healthcare related experience
- Ability to travel to other offices if needed
- Ability to work a flexible schedule Sunday through Saturday
- Ability to maintain patient confidentiality and abiding by all HIPAA and OSHA requirements
Desired Qualifications
- Experience working with an electronic health record (EPIC)
- Knowledge of medical terminology
- 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
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