Associate Partnership Manager
On-siteLos Angeles, California, United States
Job Summary
Conduct day-to-day support for merchant partners by addressing operational issues, escalations, and questions while ensuring a positive partner experience. Perform in-market visits to support onboarding efforts and assist with new location launches, helping partners successfully adopt the Serve ecosystem. Gather merchant feedback, identify recurring challenges, and communicate actionable insights to internal stakeholders. Support robot demonstrations, local activations, and market expansion initiatives to grow Serve's merchant footprint. Requires 2-3 years of account management or customer success experience, with 50-60% travel within the LA market.
Required Qualifications
- 2-3 years of experience in account management, customer success, or operations, ideally within technology, food service, or delivery ecosystems
- Demonstrated track record of field sales cycles and objection handling skills
- Familiarity with tablet and Point-of-sale hardware systems
- Strong communication and interpersonal skills with the ability to build trust quickly
- Excellent problem-solving skills and a proactive, ownership-driven mindset
- Experience using CRM systems and basic data analysis tools to manage performance and reporting
- Willing to travel up to 50-60% within the LA / surrounding market areas
Desired Qualifications
- You thrive in fast-moving, high-growth environments
- You are merchant and customer obsessed and bring a curiosity & problem-solving lens to everyday tasks
- You enjoy multitasking and taking initiatives from start to finish
- You are highly efficient, execution oriented, and results-driven
- You are comfortable with ambiguity and adapt quickly to new challenges
- You communicate confidently with both internal teams and external partners
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