Associate - Operations

Meet productivity, quality targets, and all other SLAs effectively while planning, directing, supervising, and evaluating workflow. Coordinate work activities to achieve expected volume and manage client queries and cascading customer updates. Ensure timely responses to all customer emails and internal reporting requirements. Partner with team members to build skills through coaching, mentoring, and personalized development plans. This Graduate role at WNS, part of Capgemini, supports intelligent operations and transformation for clients across banking, healthcare, insurance, shipping, and travel industries.